Business Communication Systems

Customer Relationship Management (CRM) are crucial for modern day businesses in managing the end-to-end business communication with their customers. CRM systems form the core of most IT portfolios because the return on investment in CRM systems is huge. Customer satisfaction is the primary objective along with internal needs to track the critical business communication with customers. With the advancement of new selling channels (web, mobile), a special emphasis is needed put on self-service tools, electronically-managed relationships and personalization of online consumer experience.

Dhanashree Inc. specializes in providing our customers with complete CRM solution. We have experienced consultants who possess considerable experience in different aspects of building an effective CRM system. We can guide you through different stages of the solution implementation offering sound advice and help you select the right strategy.

The process of building a reliable CRM system goes like this:

CRM Strategy Definition
Requirements Elicitation
Business Processes Modeling
Architecture Design (Technical and Low-level)
Prototyping and Usability Modeling
Development and Testing
3rd Party Software Identification and Integration
Customization / Change Management
Implementation / Full Testing / Deployment
Legacy Applications Integration
Data Migration

Understanding of all aspects of the CRM software implementation coupled with strong technical expertise allows us to deliver CRM solutions that are fully customized to client?s requirements and business needs.

Our expert consultants can help you understand all the implementation possibilities to help you select the right components of the future CRM system that are important for your business:

Lead Qualification & Tracking
Contacts and Accounts Management
Campaigns Scheduling and Tracking
Team Management and Tasks Distribution
Document Circulation Management
Catalog Management
Integrated Collaborative Tools
Customer Support Tools
Data Analysis and Multi-level Reporting

At Dhanashree Inc., we strive to combine our functional knowledge with technical prowess to ensure that we offer solutions that address your immediate pain areas.

Client Speak

Our website was required to have new international look and to be completed in very short time. Dhanashree Inc did commendable web designing. All was done by their web developer and now our website is in top search 'documents tray' and 'magazine file' which is not even committed as SEO package. Anytime Recommending of web development team of Dhanashree.
Director Marketing, Stationary and Plastic Manufacturing Company, India.